Frequently Asked Questions
Housekeeping
Yes, all our properties come fully prepared for your stay! You’ll find fresh towels, neatly placed laundry on the beds, a tea towel, and a bath mat—all ready for you to use and enjoy during your visit.
Absolutely, you’ll find pots, pans, cutlery, and glasses available in the property
Most of the properties have both a crib & highchair. This information is on the apartment listing in the description and amenities section.
Unfortunately, we can’t accommodate extra guests as our apartments are designed for comfort and the listed occupancy.
Yes, we can provide extra laundry for longer stays, with an additional charge if needed.
Yes, we can arrange a clean during your stay for an additional charge.
Yes, an iron is provided. You can confirm this in the listing’s description and amenities section on our website.
Maintenance
Only essential maintenance will be carried out, and this will solely be done to ensure an enhanced and enjoyable experience for our guests.
Arrival Day
Our check-in time begins at 4 pm. While we’ll do our best to accommodate an earlier check-in if possible, we will confirm this on the day of your arrival via the email address used for your booking.
No, sorry you can’t do this due to health and safety. We kindly suggest using the luggage facility available at the train station.
No, the space will be used by the previous guests or housekeepers prior to your check in time.
Your check-in information will be emailed to you one day before your arrival. All of our apartments feature self-check-in, either through a key safe or a digital lock, ensuring a smooth and convenient arrival.
Exit Day
Our check in time is from 4pm. Although we will try to check you in early if possible, we will let you know on your arrival day via the email that you booked with.
Yes, please return the keys to the designated key safe or digital lock and ensure the code is reset to 0000 upon departure
Yes, please ensure the apartment is left in a clean and tidy condition upon departure. This includes:
● Washing or loading all dishes into the dishwasher and turning it on.
● Removing all rubbish.
● Switching off all appliances.
● Returning the heating to the time position.
To extend your stay, please notify us at least one day in advance, preferably sooner. This is subject to availability.
The Properties, Location and Parking
Some of our properties offer parking facilities. Kindly refer to the listing, where you’ll find this information detailed in the description and amenities section
Free parking is generally available nearby, and we’ll provide you with the details ahead of your arrival. For additional tips, you can refer to our Local Parking Guide.
Please note that not all of our properties have a TV or Wi-Fi. We recommend checking the listing for the specific property you’re interested in for more details.
No, we only host entire properties, meaning you will have the whole property for your stay.
Yes, we can. Please have a look at our guidebook for more information.
To help you find convenient parking during your stay, consider these options:
● Pay & Display: Find on-street parking locations and prices using the Pay & Display Guide.
● NCP Car Parks: Explore multi-story parking options with NCP.
● Just Park: Consider alternative parking solutions through Just Park.
Note: Parking regulations are subject to change.
Free parking is generally available at most destinations and tourist spots throughout East Lothian. However, you may encounter Pay & Display car parks in busier areas like North Berwick.
● North Berwick Parking: For specific information on parking in North Berwick, refer to the provided link.
● East Lothian Parking Information: For general parking information across East Lothian, please visit the designated link.
Note: Parking regulations can vary, so it’s always advisable to check for the latest information before parking your vehicle.
Payments
We require full payment upfront. While we don’t offer refunds, we can assist you with changing the dates of your reservation if needed.
If any damage occurs to the property during your stay, you will be responsible for the cost of repairs or replacement.