Direct Booking Guest Terms & Conditions
Effective from April 2025
Hotel Around Town Ltd
1. Check-in & Check-out
1. Check-in: From 4:00 PM on the day of arrival.
2. Check-out: By 10:00 AM on the day of departure.
3. Early check-in or late check-out may be available by prior arrangement only.
2. Booking & Payment
1. Bookings must be made by someone aged 25 and over only.
2. Full payment is required at the time of booking. 3. No 3rd party bookings – not allowed.
4. We accept major credit and debit cards.
5. Cash is not accepted on arrival.
3. Cancellations
1. 48-hour grace period for cancellations, provided check-in is at least 14 days away – full refund.
2. 7+ days before check-in: 50% refund.
3. Less than 7 days before check-in: No refund.
4. All cancellations must be confirmed in writing via guesthappiness@hotelaroundtown.com
4. Travel Insurance
Guests are strongly encouraged to take out adequate travel insurance to cover the following:
1. Illness, injury, or death
2. Travel disruption or cancellation
3. Personal belongings
We do not verify policies and cannot be held responsible for any uninsured losses.
5. Changes by Us
In rare cases, we may need to make changes due to unforeseen circumstances.
If so, we will:
1. Offer an upgrade, where possible, at no extra charge
2. Offer a comparable alternative, with a refund for any price difference
3. Offer to reschedule your stay
6. Arrival Instructions
Your arrival instructions will be emailed to you 24 hours before check-in.
7. Property Information
Our properties are located across Edinburgh and East Lothian.
Please review your property’s location, access, and parking information before arrival.
Contact us with any questions at guesthappiness@hotelaroundtown.com
8. Local Recommendations
Our team shares curated local tips on dining, shopping, and exploring.
These are suggestions only – we recommend doing your own research to ensure they suit your tastes and needs.
9. Cleaning, Linen & Towels
1. A non-refundable cleaning fee is added to your nightly rate.
2. This covers cleaning, linen, and towels for the number of guests booked.
10. Families, Children & Cots
1. Children are welcome and must be supervised at all times.
2. Cots (without bedding) and highchairs can be requested at the time of booking. 3. Babies/Kids: No responsibility taken for the use of baby cots, high chairs, or any other furniture
11. Group Bookings
1. Groups booking together or separately are treated as a single booking.
2. No stag, hen, or similar party groups are permitted.
3. The lead guest is responsible for group conduct.
12. Pets
1. Some properties are pet-friendly. You must notify us when you book.
2. Dogs must not be on furniture, left unattended (unless caged), or cause a disturbance.
3. Additional cleaning or damage may incur charges.
13. Smoking
1. Smoking and vaping are strictly prohibited in all properties and shared areas.
2. Violation will result in a £500 charge and possible eviction.
14. Conduct & Behaviour
1. Please be considerate to neighbours, staff, and fellow guests.
2. Quiet hours are from 10:00 PM.
3. Disruptive behaviour or damage may result in immediate eviction without a refund.
4. You will be charged for any damage, loss, or additional cleaning required.
15. Property Condition & Departure
1. Properties must be left clean and tidy:
1. Dishes washed and put away
2. Spills wiped
3. Bins emptied
4. Furniture returned to its original positions
2. Return keys to the key safe and reset the code to 0000.
3. Report any damage before you leave.
Failure to comply may result in additional cleaning or repair charges.
16. Lost Property
1. We are not liable for lost items.
2. Return of items is subject to a minimum £100 handling fee
3. Items of high value may incur higher fees.
17. Vehicles & Parking
1. Parking options vary by property.
2. Please check your booking confirmation or contact us for advice on nearby parking.
18. Complaints
1. If something isn’t right, let us know immediately during your stay by emailing guesthappiness@hotelaroundtown.com
2. We cannot resolve complaints after departure.
19. Website Accuracy
1. Property descriptions and information are regularly updated.
2. We are not responsible for inaccurate content on unauthorised third-party sites.
20. Health & Travel Advice
1. Please consult www.gov.uk/foreign-travel-advice or your GP for travel health information.
2. It is your responsibility to ensure your travel plans and documentation are in order.
21. Force Majeure
We are not liable for any failure or delay caused by events beyond our control (e.g. weather, strikes, government restrictions).
22. Refunds
1. Approved refunds will be processed within 14 days.
2. You will be notified by email or via the booking app.
Hotel Around Town Ltd
Hosting happiness.
📞 +44 131 586 4117